Refund policy

Every CoolX garment is printed to order. Nothing sits in a warehouse waiting for a buyer. Your shirt is produced after you place the order, in the size, shirt colour and print colour you chose. This keeps waste down, and it shapes the policy below.

Damaged, defective or wrong items

If your order arrives damaged, misprinted, or is not what you ordered, we will replace it free of charge or refund you in full. You choose which. Write to us within 7 days of delivery with your order number and photographs of the item and the packaging. We do not ask you to post the item back in these cases.

Size and fit

Because each piece is made for you, we cannot accept returns simply because a size does not fit. Please check the size chart on the product page before ordering. If you are between sizes or unsure, message us before you buy and we will help you choose.

Cancellations

You can cancel any order free of charge within 12 hours of placing it, provided printing has not begun. After printing starts the garment cannot be resold to anyone else, so cancellation is no longer possible.

Refund timelines

Approved refunds are issued to your original payment method within 7 to 10 business days. Your bank may take a few days more to display the credit. For Cash on Delivery orders we will collect your bank details separately and refund you by direct transfer.

How to raise a request

Email support@coolxcollections.com with your order number and a clear description of the problem. We respond within 2 business days.